menu
logo

FAQs

Shipping

Which countries does BRB ship to?
Do you offer free shipping?
How long does it take for my order to arrive?
Free regular shipping (conditions)
Delivery Delay

Payments and Security

What types of payments does BRB accept?
When will my credit card be charged?
How does BRB protect my credit card information?

Return Policy

What is your exchange and return policy?
Can I return products I bought in a salon?

Order

How can I review my orders?
How to change or cancel an order?
How will I know that my order has been received?
Can you wrap my gifts for me?
I try to add products to my cart and check, but it doesn’t allow me to check - what happens?
How much of each item can I buy?

Disputes and Claims

Disputes and claims
How can I contact you?

Subscription Plans

How the subscription plan works?
What services does BRB offer?

Becoming a Salon

What does our franchise model offer?
How do I register for the partner salon program?